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Terms of delivery

When you place your order before 16:00 (4 PM Finnish time, UTC+2) it will be handled during the same day. The products that are in stock will be sent immediately. Other products will be shipped according to their delivery times. The products that haven't been released will be sent to you a day before the release date!

You can see if the product is available for shipping immediately on the product detail page. If the product is out of stock, you will see the estimated shipping time (to Finland) instead. There may sometimes be mistakes with the availability information. In those cases we will contact you and ask you how we should handle the situation. So, please give your email address and/or phone number with your order. They will only be used for sending information about the order.

As all our shops are in Finland, the deliveries abroad take a longer time. We send small packages (CD's, DVD's) in Priority mail, and the Finnish Post gives the following estimates of the delivery times:

  • Nordic countries 2-4 workdays
  • Rest of Europe 3-10 workdays
  • Rest of the world 5-10 workdays

Bigger packages (books, LP's, hoodies) will be sent as Economy mail. For those Finnish Post gives the following estimates of the delivery times:

  • Nordic countries 7-14 workdays
  • Rest of Europe 8-16 workdays
  • Rest of the world: big cities 12 workdays, others no estimates

We ship to most countries. If you don't find yours, you can always ask us if it's a mistake only.

All orders that contain a vinyl or any other big product will be shipped in one package when the whole order is ready to be sent. This might add some extra days to shipping. We send LPs (vinyls) and hooded sweatshirts outside Finland, too!

The prices of the products are only for the internet sales. The prices on our stores may differ from them. We reserve the right to change or modify pricing.

If you're under 18, please ask your parent's or guardian's permission before ordering!

Methods of payment

1. PayPal: starting with 2,90€ / delivery

More information on the PayPal and overseas fees.

2. Credit cards and bank payment: 2,90 € (5,90 € for LP's and sweatshirts) / delivery

When you pay with the credit cards or the bank systems we support, we will always send the CDs and DVDs straight to your home. LPs and boxes (both for Finnish orders only) have to be fetched from your local post office. You can use the following credit cards and bank payments:

  • MasterCard
  • Visa
  • Nordea Solo (a Finnish bank)
  • Osuuspankki (a Finnish bank)
  • Sampo (a Finnish bank)
  • SP/POP (a Finnish bank)
  • Handelsbanken (a Finnish bank)
  • Sp/Pop (a Finnish bank)

3. Cash On Delivery: 5,90 € (6,90 € for LP's and sweatshirts) / delivery (Finland only)

When you use C.O.D., we will send a tracking code to your email address, if provided. You can use the code for claiming the package from the post office. That way you don't have to wait for the post to send you the address card. If you don't have or provide us with your email address, you will have to wait for the address card to arrive. You can also use the tracking code for following the package's location and route at www.posti.fi.

We cannot send C.O.D. orders outside Finland. You must either pay with PayPal, credit card or the bank payments.

Security

Record Shop X stores only the registration or order information that you give us on these pages. Our system doesn't process, see or store any credit card information, PayPal passwords or bank account keys.

The information you give us on the web pages will never be given to any third party. Record Shop X may occasionally (about twice a year) send you preferred customer email, but only if you've allowed us to do it.

The system requires you to allow it to set and read cookies. The cookies are used only for maintaining the shopping basket and login information. They won't be used for any other supervision.

Good to know

All our DVDs are in region code 2, PAL format, unless stated otherwise! However, the bonus DVDs included on some of the CDs are usually region code 0.

We won't return money if your DVD player doesn't support the disc. Please read the manual of your player before ordering. If you're unsure, just send email to [email protected] and ask about it!